Faqs
General information
Shipping
Payment
Return of goods
Privacy Policy
Do you have an actual store and what are the opening times?
The Xingji Fur Ltd is located in Shijiazhuang City Hebei Provance in China. Our address:
Bld 25,Xisanzhuang Villa
NO.398 North Youyi street ,Shijiazhuang Hebei,China
050061
Opening times
Monday – Friday: 8.00 – 17.00
We will be very happy to assist you in person when you come to see us. We are looking forward to your visit!
How do I place order and how does registration work?
There are two options for you to register if you would like to order something from the FC-Moto online shop. You can register a new account first and come back later to order or you can create an account while you are ordering.
Click the “Account” button (in the top right corner) if you want to start by creating an account.
- Click “Login” at the bottom left and you will see the section “Registration”. Clicking that field will open the first registration page.
- Please fill out all relevant fields.
- All fields with an * must be filled out, otherwise the registration cannot be completed.
You can, of course, register at a later time if you prefer – when you place your first order.
- Click the shopping cart and then “Checkout”, then you will see
- Login for existing customers
- Order and new customer registration
Why do I have to register at all?
- We want to offer you the best possible service!
- We keep our customers informed about latest developments via email during the entire order process: you will receive an order confirmation and you will also be notified when your order is shipped.
- It goes without saying that we will treat your personal information with utmost respect and will not forward it to any third parties (please read our privacy policy).
The order process did not complete successfully – there was some problem with my login information?
- Did you change anything about your customer account lately – maybe your address?
- Please contact customer service in that case, we will be happy to check your account and get you logged in again.
Which parcel service are you using for shipments?
- We use DHL and UPS as our shipping partners.
- DHL will hand over the parcel to the national mail service of the destination country, who will then be responsible for the final delivery.
- UPS will deliver to the front door in the destination country.
How high is the cash on delivery surcharge?
- The CoD surcharge is €7.90
- DHL will not charge the additional standard delivery fee of €2.00.
Can I get an express delivery?
We unfortunately cannot offer express deliveries as a general rule.
How can I pay for my order?
We offer the following payment options:
1) T/T (Bank to Bank)
2) PayPal
3) Stripe Pay will come soon, so you can pay to us via Credit card
Why was my order rejected by PayPal?
- Please contact PayPal directly.
- Your order may have been rejected for a number of reasons, for example your account may not have sufficient funds available or there may have been an issue with your account information.
- Server problems may occur from time to time due to high traffic at the shop. Please try again later.
Can I pay in my local currency?
- Yes, that can be done.
- You can set your country of origin at the top right.
- Our system will match your country setting with the correct currency.
- The final amount for your order will be displayed in the selected currency at the end of the order process. Your invoice will similarly reflect the converted amounts in your currency.
What should I do if I receive a damaged item or an incorrect item?
- Please send us a photo of the article via email to kontakt@fc-moto.de.
- In the event of damage, please send us a photo that clearly shows the damage.
- In the case of an incorrectly delivered article, please send us photo of the product as well as a photo of the barcode and the label.
- As soon as we have reviewed the case, we will contact you immediately.
- If there is a mistake on our part, we offer you a return label for free shipping. For countries where this is not possible, we offer a refund of the shipping costs.
- In the latter case, we need a receipt for the refund.
Can I return the goods free of charge?
For all countries that are not listed on the return label list, we recommend that you choose the cheapest provider for the return, as we are unfortunately unable to refund these costs.
Can I also return goods purchased online in the store?
- Unfortunately, direct returns are not possible as sales are managed differently online and in the store.
- Of course, you can hand in your package personally in the shop together with the return form, in order to save shipping costs.
- The colleagues on-site will be happy to forward your package for you.
- Please note that processing takes a few days and an immediate refund or direct exchange for another item in the shop is unfortunately not possible.
Will my credit card information be stored on your website?
- No. We never store credit card information.
- This information will only be used for your order process.
Will my personal information be forwarded to third parties?
- We use latest encryption procedures to optimally protect your personal information.
- Your personal information will be used for the processing of your order and to send you latest offers via email – provided you have agreed to receive such communication. As a general rule, your information will not be forwarded to third parties – exempted from this rule are our logistics partners, who will need your address in order to deliver your ordered goods.
- Your customer information will be stored and processed in compliance with the Federal Data Protection Act (BDSG) and the Federal Teleservices Data Protection Act (TDDSG). You are entitled to information, correction, blocking and deletion of your saved data at any time.