Returns & Refunds

Returns & Refunds Policy – SHIJIAZHUANG XINGJI FUR LTD

Thank you for choosing SHIJIAZHUANG XINGJI FUR LTD. We aim to provide quality products and excellent service. Please read our Returns & Refunds Policy below:

1. Returns:
   • We accept returns within 30 days of the original purchase date.
   • To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
   • Contact our customer service at sales@fur-china.com to initiate the return process.
2. Refunds:
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed, and a credit will be applied to your original payment method.
3. Exchanges:
   • For size or color exchanges, contact our customer service at sales@fur-china.com.
4. Shipping:
   • Return shipping is your responsibility, and shipping costs are non-refundable.
5. Damaged or Defective Items:
   • If you receive a damaged or defective item, contact our customer service with a photo, and we’ll arrange a replacement or refund.
6. Late or Missing Refunds:
   • If your refund is not received, check your bank account and contact your credit card company. If the issue persists, contact us at sales@fur-china.com.
7. Contact Information:
   • For returns and refunds inquiries, contact us at sales@fur-china.com.
8. Changes to the Policy:
   • SHIJIAZHUANG XINGJI FUR LTD reserves the right to update or modify this Returns & Refunds Policy without prior notice.